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The Business of a Clinic (BOAC)
The Business of a Clinic (BOAC) is a podcast for private healthcare leaders who want to run not just a great clinic, but a great business. Each episode explores the overlooked commercial side of healthcare — how to grow revenue, improve patient retention, fill empty calendars, and build high-performing front-office teams.
Hosted by the team at Coherent and led by founder Jared Aaron, we sit down weekly with clinic owners, practice managers, and industry experts to unpack the real challenges behind no-shows, cancellations, and disengaged patients, and share practical frameworks and playbooks that any clinic can apply.
If you’re a private healthcare operator such as dentist, aesthetic practitioner, chiropractor, physio, or private GP looking to bridge the gap between excellent care and effective business operations, this is your roadmap to running a clinic that thrives — for your patients, your staff, and your bottom line.
The show is hosted by Coherent: Coherent Healthcare is a Clinic Revenue Winback company, helping private healthcare practices unlock hidden revenue. By rebooking no-shows, cancellations, and lapsed patients — and by simplifying how clinics collect payments — Coherent enables practitioners to fill their diaries, improve cashflow, and focus more on patient care.
Episodes
43 episodes
The Human Side of Selling and Scaling a Clinic | Teresa Harvey #48
In this episode of The Business of a Clinic, Jared speaks with Teresa Harvey, an osteopath based in Glasgow who has spent 30 years in clinical practice and built a four-clinic osteopathy group in Scotland, which she has recently sold t...
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From Mount Everest to Building One of the UK’s Largest Physio Groups | Tim Allardyce #47
In this episode of The Business of a Clinic, Jared speaks with Tim Allardyce, UK-based physiotherapist, osteopath, founder of Surrey Physio Group, and clinical director of Rehab My Patient.Tim’s story moves from pri...
From the British Army to Building a £24M Dental Group | Mark Aichroth #46
Can a dental practice owner sell part of their business without surrendering its culture, identity or day-to-day control?In this episode of The Business of a Clinic, Jared Aron speaks with Mark Aichroth, co-founder and CEO of De...
Why Clinics Break Invisibly: Excel, Front Desks & AI Receptionists | BOAC #45
In Episode 45 of The Business of a Clinic, Jared Aron, founder of Coherent, explores why the business side of healthcare is still so operationally fragile.Jared begins with a story from his own clinic: four separate systems, non...
The Hidden Data Risk Behind Healthcare AI | Bharat Reddy, CTO of Coherent Healthcare, #44
Healthcare is in the middle of an AI gold rush.AI receptionists, AI doctors, AI agents, automated workflows — everyone is racing to move faster, automate more, and do more with data.But healthcare is different.Patient data ...
E#43 | Why Clinics Break at Scale | Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared speaks with Cameron Tudor, physiotherapist and founder of West London Physio, about what really happens when a clinician becomes a clinic owner.Cameron’s journey spans private p...
When a Terminal Patient Refuses to Be Passive, with Dale Atkinson, Business of a Clinic (BOAC), E42
Jared Aron speaks with Dale J. Atkinson, founder of Clear Signal Partners, patient advocate, entrepreneur, and writer of The Life Organic.Dale shares his personal experience of receiving a terminal cancer diagnosis, navigating the health...
E#41 | Why Health Tech Dies in Go-To-Market, with Tim Wright from Zoes
In this episode of The Business of a Clinic, Jared Aron speaks with Tim Wright, CEO and founder of Zoes, about the future of health tech, clinic tech, AI, and private healthcare.Tim has worked across the healthcare...
E#40 | CoherentHQ Event: Is Your Clinic Exit Ready - How to Sell Well and Maximise Value
This video is about Event multicam projectWhat really drives the value of a clinic, what quietly erodes it, and what it takes to sell well? We brought together clinic founders, operators and the buyers and financiers who assess clinics for a li...
E#39 | From Near Closure to 4x Revenue: How He Completely Rebuilt His Clinic, with Dr. Geoff Gamble | Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared Aron speaks with Dr. Geoff Gamble, chiropractor and co-founder of Niagara Health Rehab Center, a large multidisciplinary rehab clinic in Canada.Geoff shares the honest story of ...
E#38 | Jonathan & Rachna: The Secret To A Five-Star Clinic | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Rachna Murthy and Jonathan, two consultant ophthalmologists and oculoplastic surgeons building a highly personal private clinic across London, Jersey, and soon...
E#37 | Cyrus Hessabi: AI, Clinics & Private Equity | Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared speaks with Cyrus, an investor focused on traditional services, AI-enabled businesses, and small business growth.Cyrus brings a different perspective to the podcast: not as a cl...
E#36 with Joshua Catlett: Why Most Clinic Owners Are Not Exit Ready | BOAC
Joshua Catlett bought his first private healthcare practice at around 22 years old.He started at the front desk, answering phones, making tea, fixing the website, managing the diary and learning how a clinic actually works from the insid...
E#35: Oliver Abrams on MSK, Clinic M&A, Private Equity, Dental Rollups & Patient Retention | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Oli, Director of M&A at Kinetico Health, about what makes a private healthcare clinic valuable, scalable, and ready for acquisition.Oli shares his journey from dental M&a...
E#34: Jared Aron on Patient Leakage, AI Receptionists, WhatsApp & Clinic Revenue
What if your clinic’s biggest growth problem is not a lack of new patients — but the patients you already paid to acquire, consulted, and then quietly lost?In this episode of The Business of a Clinic, Sean and Jared Aron explore...
E#33 | Oliver Abrams on Dentistry, Front Desk, Sales, AI & Why Patients Disappear | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Janine from the Dental Recruit Network about dentistry, recruitment, staff turnover, treatment coordinators, patient recall, AI, and why dental practices lose patients they already ...
E#32 | Krista Farrell, Neurology, Patient Safety, AI, Booking Hell & Future of Care | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Dr Krista, a consultant neurologist and member of Coherent’s Medical Advisory Board, about what patient experience really means when you look beyond the consultation room.Th...
E#31 | AI Receptionists, Orphaned Patients & the Future of Clinic Operations | Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared Aron and Sean explore why the next wave of clinic growth will not come from more software, more front-desk hires, or reactive patient communication.The conversation starts with ...
E#30 | Dr. Shaima Villait, What Doctors Learn After Becoming Clinic Owners | Business of a Clinic
In this episode of Business of a Clinic, Jared sits down with Shaima, a private GP with more than 20 years of experience in private general practice and co-founding director of Chelsea Medics.They explore how private...
E#29 | Joëlle Rotsaert on Building Injectual: Brand, Bookings, Hospitality and the Future of Injectables
Joëlle Rotsaert, founder of Injectual, joins us to talk about what it really takes to build a modern aesthetics brand.We cover Joëlle’s journey from fashion into aesthetics, the personal experiences that shaped her view of the industry, ...
E#28 | PE-Backed Clinics, Profitability, Asset Value & Growth Without More Marketing Spend | The Business of a Clinic (BOAC)
What do private equity-backed clinic groups understand about growth that many clinician-led practices miss?In Episode 28 of The Business of a Clinic, Jared breaks down why PE-backed operators and non-clinician leaders often gras...
E#27 | Clinic Margins, Bad Leads, Private Equity, Neko Health & Botox Clubs | The Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared sits down with Michael Schumacher, co-founder of HMDG, to talk about what is actually changing in private healthcare — and what still is not. They get into why healthcare r...
E#26 | Dr Arnold Gangaidzo, From Zimbabwe to Dental Practice Ownership, on Building Lancashire Smiles | The Business of a Clinic
In Episode 26 of The Business of a Clinic, Sean sits down with Dr Arnold Gangaidzo, founder of Lancashire Smiles, to talk about the real journey behind building a private dental practice from the ground up. Arnold shares hi...
Hands-On Care, AI Hype, Cost Per Consultation & Clinics | Business of a Clinic E25
What kind of healthcare will AI actually transform first?In this episode, Jared and Sean unpack one of the most important distinctions in modern healthcare: hands-on care vs cognitive care. Hands-on care requires the patient to ph...
Private Medicine, Patient Retention, Healthcare AI, Clinic Systems, Future of Care | BOAC Podcast #24
Healthcare often focuses on clinical outcomes — but the operational reality behind delivering care is far more complex.In this episode of Business of a Clinic, Jared Aron sits down with Dr. John Chinegwundoh, consultant phy...