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The Business of a Clinic (BOAC)
The Business of a Clinic (BOAC) is a podcast for private healthcare leaders who want to run not just a great clinic, but a great business. Each episode explores the overlooked commercial side of healthcare — how to grow revenue, improve patient retention, fill empty calendars, and build high-performing front-office teams.
Hosted by the team at Coherent and led by founder Jared Aaron, we sit down weekly with clinic owners, practice managers, and industry experts to unpack the real challenges behind no-shows, cancellations, and disengaged patients, and share practical frameworks and playbooks that any clinic can apply.
If you’re a private healthcare operator such as dentist, aesthetic practitioner, chiropractor, physio, or private GP looking to bridge the gap between excellent care and effective business operations, this is your roadmap to running a clinic that thrives — for your patients, your staff, and your bottom line.
The show is hosted by Coherent: Coherent Healthcare is a Clinic Revenue Winback company, helping private healthcare practices unlock hidden revenue. By rebooking no-shows, cancellations, and lapsed patients — and by simplifying how clinics collect payments — Coherent enables practitioners to fill their diaries, improve cashflow, and focus more on patient care.
Episodes
31 episodes
E#36 with Joshua Catlett: Why Most Clinic Owners Are Not Exit Ready | BOAC
Joshua Catlett bought his first private healthcare practice at around 22 years old.He started at the front desk, answering phones, making tea, fixing the website, managing the diary and learning how a clinic actually works from the insid...
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E#35: Oliver Abrams on MSK, Clinic M&A, Private Equity, Dental Rollups & Patient Retention | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Oli, Director of M&A at Kinetico Health, about what makes a private healthcare clinic valuable, scalable, and ready for acquisition.Oli shares his journey from dental M&a...
E#34: Jared Aron on Patient Leakage, AI Receptionists, WhatsApp & Clinic Revenue
What if your clinic’s biggest growth problem is not a lack of new patients — but the patients you already paid to acquire, consulted, and then quietly lost?In this episode of The Business of a Clinic, Sean and Jared Aron explore...
E#33 | Oliver Abrams on Dentistry, Front Desk, Sales, AI & Why Patients Disappear | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Janine from the Dental Recruit Network about dentistry, recruitment, staff turnover, treatment coordinators, patient recall, AI, and why dental practices lose patients they already ...
E#32 | Krista Farrell, Neurology, Patient Safety, AI, Booking Hell & Future of Care | The Business of a Clinic
In this episode of The Business of a Clinic, Jared speaks with Dr Krista, a consultant neurologist and member of Coherent’s Medical Advisory Board, about what patient experience really means when you look beyond the consultation room.Th...
E#31 | AI Receptionists, Orphaned Patients & the Future of Clinic Operations | Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared Aron and Sean explore why the next wave of clinic growth will not come from more software, more front-desk hires, or reactive patient communication.The conversation starts with ...
E#30 | Dr. Shaima Villait, What Doctors Learn After Becoming Clinic Owners | Business of a Clinic
In this episode of Business of a Clinic, Jared sits down with Shaima, a private GP with more than 20 years of experience in private general practice and co-founding director of Chelsea Medics.They explore how private...
E#29 | Joëlle Rotsaert on Building Injectual: Brand, Bookings, Hospitality and the Future of Injectables
Joëlle Rotsaert, founder of Injectual, joins us to talk about what it really takes to build a modern aesthetics brand.We cover Joëlle’s journey from fashion into aesthetics, the personal experiences that shaped her view of the industry, ...
E#28 | PE-Backed Clinics, Profitability, Asset Value & Growth Without More Marketing Spend | The Business of a Clinic (BOAC)
What do private equity-backed clinic groups understand about growth that many clinician-led practices miss?In Episode 28 of The Business of a Clinic, Jared breaks down why PE-backed operators and non-clinician leaders often gras...
E#27 | Clinic Margins, Bad Leads, Private Equity, Neko Health & Botox Clubs | The Business of a Clinic (BOAC)
In this episode of The Business of a Clinic, Jared sits down with Michael Schumacher, co-founder of HMDG, to talk about what is actually changing in private healthcare — and what still is not. They get into why healthcare r...
E#26 | Dr Arnold Gangaidzo, From Zimbabwe to Dental Practice Ownership, on Building Lancashire Smiles | The Business of a Clinic
In Episode 26 of The Business of a Clinic, Sean sits down with Dr Arnold Gangaidzo, founder of Lancashire Smiles, to talk about the real journey behind building a private dental practice from the ground up. Arnold shares hi...
Hands-On Care, AI Hype, Cost Per Consultation & Clinics | Business of a Clinic E25
What kind of healthcare will AI actually transform first?In this episode, Jared and Sean unpack one of the most important distinctions in modern healthcare: hands-on care vs cognitive care. Hands-on care requires the patient to ph...
Private Medicine, Patient Retention, Healthcare AI, Clinic Systems, Future of Care | BOAC Podcast #24
Healthcare often focuses on clinical outcomes — but the operational reality behind delivering care is far more complex.In this episode of Business of a Clinic, Jared Aron sits down with Dr. John Chinegwundoh, consultant phy...
Healthcare Is the Edge Case, Autonomous Front Desk, Start-to-Finish Care E#23
Most healthcare providers believe they already “do follow-up.”They call twice. They send an email. They assume patients will come back when they need care.But when you open the practice management system and ask ...
The Invisible Leaky Bucket, White Space, Patient Drop-Off & The Math of Scaling a Clinic | BOAC E#22
Most clinics believe retention is strong.The diary looks full. Revenue is up. Marketing is working.But beneath the surface, patients are quietly falling off track.In this episode of Business of a Clinic...
Selling a Clinic, De-risking the Principal, Black Ball Tech in Healthcare: AI Receptionists, Overcorrection Risk | BOAC #21
What actually makes a clinic valuable? In this episode, Sean and Jared unpack the uncomfortable truth: great clinicians aren’t enough — the business is won or lost in the operational “plumbing” around care. They explore patient retention as an ...
The New Breed of Clinic Owners, Project Alpha, Selling to Private Equity | BOAC Podcast #20
Every clinic starts with a simple promise: give great care to the patient in front of you. But scale changes everything.In Episode 20, Jared unpacks a core paradox: your clinic has finite capacity (rooms, hours, staff) — but your ...
Front of House Is Sales: Follow-Up, Confidence & Why Clinics Leak Revenue | BOAC #19
In this episode of The Business of a Clinic, we speak with Sara Cheeney, Founder and Director of Pure Perfection, an established medical aesthetics clinic in North Wales, UK and a client partner of Coherent.Sara br...
E#18 - Clinic SOPs, Follow-Up Debt, Your Clinic CRM Doesn't Have a User
In this episode of The Business of a Clinic, we unpack the operational realities behind SOPs, follow-up, and patient retention — and why most clinics unknowingly leak patients long after treatment, consultations, or enquiries.We d...
Patient Follow-Up, Recall & Why Clinics Lose Patients After Great Care
Most clinics deliver excellent care in the treatment room — yet still lose patients quietly, months or even years later.In this episode of The Business of a Clinic, we break down whe...
Why Clinics Fail at Software, Patient Follow-Up, Risk, and the User Problem (BOAC E14)
Most clinics don’t have a technology problem. They have a user problem.In this episode, Jared Aron breaks down why even “modern” practice management systems (PMS/EMR/EHR) often get used at 10–20% of their potential in real-world c...
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Why Patient Relationships Don’t Belong at the Front Desk | Episode #13 The Business of a Clinic by Coherent Healthcare
Most clinics believe their CRM is “good enough.”In reality, many are quietly losing patients, follow-ups, and revenue because they’re using systems that were never designed for healthcare.In this episode of The Business of a C...
How Clinics Can Scale Human Care Without Losing the Personal Touch | The Business of a Clinic Podcast #12
Most clinics believe they deliver great patient experience — and inside the building, they usually do.So why does engagement so often break down once the patient walks out the door?In this episode of the BOAC Podcast, we unpack th...
Why Clinics Fail at Recall: The Hidden Systems, Behaviours & Blind Spots Killing Growth | BOAC E11
Every clinic believes they “do recall.”But in reality? Most are running a blunt, ineffective, unmeasured process that leaks revenue, frustrates patients, and quietly erodes growth.In this episode, Jared breaks down why pa...
Glossary of Revenue Malpractice: Why Your Clinic Is Leaking Money (and Patients)
In this glossary-style episode, we unpack the hidden patterns of “revenue malpractice” that quietly drain private clinics of profit and patient outcomes.We walk through a series of core concepts and give real-world examples from...