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The Business of a Clinic (BOAC)
The Business of a Clinic (BOAC) is a podcast for private healthcare leaders who want to run not just a great clinic, but a great business. Each episode explores the overlooked commercial side of healthcare — how to grow revenue, improve patient retention, fill empty calendars, and build high-performing front-office teams.
Hosted by the team at Coherent and led by founder Jared Aaron, we sit down weekly with clinic owners, practice managers, and industry experts to unpack the real challenges behind no-shows, cancellations, and disengaged patients, and share practical frameworks and playbooks that any clinic can apply.
If you’re a private healthcare operator such as dentist, aesthetic practitioner, chiropractor, physio, or private GP looking to bridge the gap between excellent care and effective business operations, this is your roadmap to running a clinic that thrives — for your patients, your staff, and your bottom line.
The show is hosted by Coherent: Coherent Healthcare is a Clinic Revenue Winback company, helping private healthcare practices unlock hidden revenue. By rebooking no-shows, cancellations, and lapsed patients — and by simplifying how clinics collect payments — Coherent enables practitioners to fill their diaries, improve cashflow, and focus more on patient care.
The Business of a Clinic (BOAC)
Why Clinics Fail at Software, Patient Follow-Up, Risk, and the User Problem (BOAC E14)
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Most clinics don’t have a technology problem. They have a user problem.
In this episode, Jared Aron breaks down why even “modern” practice management systems (PMS/EMR/EHR) often get used at 10–20% of their potential in real-world clinics — and why that gap creates downstream issues like DNAs, cancellations, poor follow-up, lost revenue, and hidden clinical/legal risk.
We dig into the category error of using a booking system like a CRM, why clinics end up stacking multiple disconnected tools, and why “we already send reminders” doesn’t solve what happens after a patient goes quiet.
Jared also shares a provocative prediction: healthcare software will increasingly be implemented like medical devices — with training, certification, and “forward-deployed” support living inside clinic workflows — because the bottleneck isn’t more features. It’s adoption, continuity, and execution.
Topics covered
- Why clinics only use a fraction of their PMS feature set
- Front desk turnover, fragmented workflows, and why “nobody pushes the buttons”
- The difference between practice operations vs patient operations
- Why reminders don’t prevent DNAs, cancellations, and drop-off
- The hidden consequences of weak follow-up: revenue leakage + clinical/legal risk
- The future: software delivered like hardware (training, certification, embedded support)
- “Nice-to-have” vs “need-to-have” and why clinics underestimate the delta
Mentioned
- Practice management software (PMS), EMR/EHR, CRM tools, pipeline/funnel management (e.g., Pipedrive)
- Patient relationship management beyond the calendar + clinical notes
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